Reference

Terms That Govern Your Account With Us

These terms set out how your cuan34 account works — what we expect from you and what you can expect from us. Access to our lobby, including deposits via DANA, OVO, or GoPay, is subject to these conditions and available only where local law…

Applies to all account holdersWallet use: DANA, OVO, GoPaySubject to Indonesia-applicable lawUpdated when conditions changeRead before you open an account

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What These Terms Actually Cover

cuan34 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account with cuan34 is governed by these terms from the moment you complete registration. We set out the rules around account eligibility, how your wallet balance is handled, and what happens if an issue arises with a transaction. Deposits made through DANA, OVO, or GoPay

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are processed under the conditions described here — including how we verify the wallet owner matches the account name. If there is a mismatch between your registered name and the wallet name on a DANA or OVO transfer, our support team will contact you before the
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funds are credited. Withdrawals follow a similar verification step: we check the destination wallet against your account details before releasing any amount. These checks exist to protect your balance, not to delay it. You agree not to share your account credentials or allow another person to
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use your session. Any activity carried out under your login is treated as authorized by you. We reserve the right to suspend access if we detect use that contradicts these terms — for example, multiple sessions from different devices at the same time, or wallet transfers
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that don't match the account profile. Access to our platform depends on local law and is available only in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take the security of your account details seriously. Your login credentials, wallet information, and transaction history are stored under encryption and are never shared with third parties outside of what these terms require. Here is how we approach the key areas players in Bandung and across Indonesia ask about most.

Data Retention We keep your account data for as long as your account is active and for a defined period after closure, in line with applicable regulations. You can request a summary of what we hold.

Cookie Use We use session cookies to keep you logged in and preference cookies to remember your wallet choice — such as DANA or GoPay — between sessions. You can manage these in your browser.

Account Security Two-factor checks apply when you log in from a new device. If you receive an OTP you did not request, contact support immediately and do not share the code.

Data Change Requests To update your registered name, linked wallet, or contact email, submit a request through the Help Centre. Changes to wallet details require identity confirmation before they take effect.

TERMS SUPPORT CHANNELS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about how they apply to your account, our support team handles these queries directly. You can reach us through the channels below — we'll get back to you with a clear answer, not a form response.

Live Chat Open the chat widget from any page in your account dashboard. Our team responds to terms and account queries during platform operating hours.

Email Support Send your question to our support address from the email linked to your cuan34 account. Include your account ID for faster handling.

Help Centre The Help section in your account settings covers common terms questions — account limits, wallet rules, and what triggers a verification check.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — straightforward answers without the legal run-around.

We update these terms when our policies or services change. When a material update happens, we notify you via the email on your account before the new terms take effect.

Deposits from a wallet not matching your account name are held pending verification. Our support team will contact you to confirm ownership before the balance is credited.

No. Each person may hold one account only. Duplicate accounts may be merged or closed, and any balance in a secondary account may be forfeited under these terms.

Submit a data request through the Help Centre under your account settings. We'll respond with the details we hold on your profile, wallet history, and login records within the period required by applicable rules.

Sharing login credentials, mismatched wallet transfers, multiple simultaneous sessions, or activity that contradicts eligibility rules can all trigger a review. We contact you before any permanent action is taken.

The core terms apply to all accounts. VIP holders may have additional conditions tied to their account tier — those are outlined in a separate agreement sent when VIP status is confirmed.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your Account With Us

Account Security and Data Practices

How to Reach Us About These Terms

Common Questions About These Terms

01 Do these terms change, and will I be told if they do?

02 What happens if I use a DANA wallet that isn't registered in my name?

03 Can I have more than one cuan34 account?

04 How do I request a copy of the data cuan34 holds on me?

05 What actions can lead to account suspension under these terms?

06 Are these terms different for VIP account holders?

Terms & Conditions

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